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Healthy minds 29 Apr 2020

Bupa Global are proud to be enhancing our mental health coverage

Your mental health matters as much to us as your physical health

Mental health support

man holding mobile phone

1 in 4 people will experience a mental condition or neurological disorder in their lifetime1. But, of those, two thirds never seek help from a medical professional - whether that’s down to stigma, neglect, discrimination or lack of support2.

“Mental health issues can affect everyone”, explains Dr Luke James, Medical Director for Bupa Global and UK Insurance. “Early diagnosis and treatment improves outcomes. Our new extended cover, which includes ongoing support for all mental health conditions, will ensure that more people than ever before can access the right help”.

Changes to our health plans

At Bupa Global we believe that mental health and wellbeing are just as important as physical health. To support this, we have started to remove both annual and monetary limits across our plans for in-patient and day-patient mental health treatment, and we also now include cover for ADHD, addiction and self-inflicted injuries.

We’ve already introduced the above enhancements to a large range of our health plans. Our aim is to have them applied to all of our remaining plans by April 2021.

This means our updated and enhanced mental health cover will now include:

The removal of mental health waiting periods, as we want you to be able to access your plan as and when you need it

The removal of mental health lifetime limits, as we know that mental health conditions can be complex and can reoccur

Enhanced out-patient benefits that are the same or no less than that of consultations for physical condition

The removal of our general exclusions for addiction, ADHD, and for self-inflicted injury*

Elderly couple sitting by the beach

Preventive health and wellbeing services

Our enhanced mental health benefits are supplemented by a range of preventive health and wellbeing products and services, such as physiotherapy, acupuncture and chiropractic cover **. We also offer access to a second medical opinion from leading international specialists and provide 24/7 phone support from our multilingual in-house medical experts.


1. Mental Health First Aid England,Mental Health Statistics (last accessed in April 2020).

2. National Center for Biotechnology Information,Mental Illness Stigma, Help Seeking, and Public Health Programs (last accessed in April 2020).

* Important note: Whilst we have removed general mental health exclusions, waiting periods and limitations, our medical underwriting policy for pre-existing medical conditions for new and existing customers remains the same. Existing customers with personal exclusions or premium loadings, as detailed on their membership certificate, will still apply. New customers with pre-existing mental health conditions will be medically underwritten and personal exclusions or premium loadings may apply. On our employer sponsored schemes, no personal exclusions or restrictions shall apply where we have agreed that medical history has been disregarded.

** Not available on all health plans