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Important notice: Coronavirus

Due to the COVID 19 Pandemic we have had to change the way that we work and reduce staffing in some offices in order to protect our staff and comply with government guidance. We would like to thank all of our valued customers for their support at this time and reassure you that we have a robust Business Continuity Plan that we have tested.

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What would you like to talk to us about?

Due to the COVID 19 Pandemic we have had to change the way that we work and reduce staffing in some offices in order to protect our staff and comply with government guidance. We would like to thank all of our valued customers for their support at this time and reassure you that we have a robust Business Continuity Plan that we have tested.

During this unprecedented time we ask you to consider the following when contacting us in order to allow us to prioritise the customers who need us the most;

We ask that during this time you avoid sending us documents via the post. Claims should be uploaded via our MembersWorld site. Any claims sent by post will be subject to considerable delay.

Please also note that documents that we usually send to you may be delayed including enrolment packs, renewal packs and claims statements. We would like to reassure you that all documents can be found on our MembersWorld page.

Please note that many of our services including uploading claims, accessing documentation and requesting a pre auth are available on MembersWorld, please click here to register or log in.