Explaining how to accurately pre-authorise a member's treatment
Our pre-authorisation process
1. Contact our 24-hour Medical Centre who will confirm eligibility.
2. They will issue you with a pre-authorisation letter.
Please make sure you have the patient's details to hand including name, date of birth, details of symptoms, diagnosis, procedure and planned admission date. Treatment can be pre-authorised immediately by calling our Medical Centre. If you prefer to fax or email your query, we will respond within 24 hours.
Dedicated support you can rely on
You should always pre-authorise the following procedures or treatments:
- All in-patient or day case treatment
- All out-patient surgery
- MRI, CT or PET scans
- Chemotherapy or radiotherapy treatment
If you need to pre-authorise treatment for a member of Bupa Latin America, call the USA Medical Services team on +1 305 275 1500.