Bupa Global

Bupa LifeWorks

Our Employee Assistance Programme - supporting your mental, physical, financial, and social wellbeing

What is Bupa LifeWorks?

Phone with the MembersWorld app open on the screen

What is Bupa LifeWorks?

We have partnered with TELUS Health to provide our corporate and SME customers with Bupa LifeWorks - a confidential Employee Assistance Programme (EAP) and digital wellbeing platform, available as part of your company health plan.

The service is available 24 hours, 7 days a week, 365 days a year.

You can access counselling, practical information, and digital content from Bupa LifeWorks to support your mental, physical, social, and financial wellbeing. You can access the service by mobile app for iPhone or Android, by web browser, or by phone.

Download the MembersWorld app and visit the ‘Your Wellbeing’ section to get started.

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How can Bupa LifeWorks help?

Whether you need an answer to a question, qualified strategies to deal with a concern, or you’re facing a tough challenge, Bupa LifeWorks can provide support with a wide range of topics from emotional issues to everyday practical concerns. For example, support with bereavement, anxiety, and depression, and also debt management, budgeting and legal worries.

Online you can discover wellbeing content that fits your lifestyle and browse thousands of articles, toolkits, audio recordings and more, based on your interests, for tips and tools to support everyday life.

Choose from topics such as body, mind, personal finances, relationships, and work, to receive daily articles, videos and podcasts. The more you use the app, the more personalised your experience will be. Simply follow the steps during setup to choose your areas of focus.

Who am I speaking to when I call Bupa LifeWorks?

You will be speaking to a practical support adviser or highly qualified counsellor, depending on the nature of your call.

Is the EAP confidential?

Yes, the service is confidential. Any confidential and/or identifiable information which you may discuss with TELUS Health will not be shared (TELUS Health will only share aggregated or de-identified information with Bupa Global for reporting purposes).

Who pays for Bupa LifeWorks?

Bupa LifeWorks is included as part of your health plan at no additional cost to the member.

Bupa LifeWorks is provided by a third party, TELUS Health, directly to you. For further information on how TELUS Health process personal data please see https://www.telus.com/en/health/about-telus-health/privacy. Bupa Global assumes no liability and accepts no responsibility for information provided by this third party; or the performance of the service. Support and information provided through this service does not confirm that any related treatment or additional support is covered under your health plan. This service is not intended to be used for emergency or urgent medical treatment.