Get answers to our most frequently asked questions
Managing your claims
Answers to common questions about making a claim, what you need to provide, how to submit, and what happens after you’ve sent it.
View managing your claims FAQs
Managing your policy
How to update details, view documents, add or remove dependants, manage payments, and find key policy information.
View managing your policy FAQs
Pre-authorisation & treatment
Get clarity on when pre-authorisation is needed, how to request it, what information is required, and how to plan treatment with confidence.
View pre-authorisation & treatment FAQs
Support & extra services
Explore FAQs about wellbeing services, additional support options, and how to access help beyond your core cover.
View support & extra services FAQs
Understanding your coverage
Understand what your plan includes, limits and exclusions, and how coverage works across different treatments.
View understanding your coverage FAQs