Pre-authorisation & treatmentFrequently asked questions

When you request a pre-authorisation for treatment with us, we’re able to confirm your benefits so that you know the treatment you need is covered on your health plan. There are certain treatments or benefits that you must get a pre-authorisation for before we can cover claims. These are detailed in the 'table of benefits' in your membership guide.

You can find your guide on MembersWorld here: Membership Guide.

You can find your benefit limits on MembersWorld here: Benefit Limits.

The easiest way to request a pre-authorisation for treatment is online on your MembersWorld account. You can request a pre-authorisation for any upcoming treatment here: Treatment Authorisation.

There is further support on how to pre-authorise treatment on the help section on MembersWorld. You can also contact us: Contact Us.

We’ll review all claims against your policy benefits, even if you have not requested a pre-authorisation. However, there are certain benefits for which you must receive pre-authorisation. These are detailed in your table of benefits, which can be found in your membership guide: Membership Guide.

We recommend you pre-authorise any treatment in advance, so you know that your treatment is covered. There are policies with restricted areas of cover, so ensure you check the coverage on your insurance certificate. You can request a pre-authorisation for any upcoming treatment here: Treatment Authorisation.

There is further support on how to pre-authorise treatment on the help section on MembersWorld. You can also contact us: Contact Us.

You can view your pre-authorisation history and requests in MembersWorld here: Pre-authorisation Activity.

Our MembersWorld portal does not have this functionality. You can always send us documents by email to [email protected]. We’ll contact you if we need more documents to approve your request.

You can easily find a healthcare provider in our network by using our Facilities Finder at www.bupaglobal.com/en/facilities/finder.

Global Virtual Care provides you and your dependants over the age of 18 with on-demand access to a network of highly qualified international doctors, without needing to use your policy benefits.

Features include (subject to local regulations):

• Video and telephone consultations
• Doctors notes
• Self-care
• Referrals
• Prescriptions

You can sign in using your MembersWorld email address and password here: Global Virtual Care.

You can access a second medical opinion from a team of specialist doctors. An independent team of doctors will review your previous medical history, along with any proposed treatment and issue you with a detailed report including recommendations for the best approach to recovery.

To request a second medical opinion, complete an online referral form on MembersWorld here: Second Medical Opinion.