Existing customers
If you’re a Bupa Global member, you can get expert support and easy access to our services through your MembersWorld account.
Speak to a doctor
Unlimited virtual appointments with a doctor. Available in multiple languages, anytime, anywhere, in addition to your benefit limits.
Explore Blua: Digital health by Bupa
Pre-authorisation
Easily request pre-authorisation for any upcoming treatment in just a few minutes and get instant approval for select treatments.
Find a facility
Search the largest global healthcare network of over 2 million licensed providers to find a medical facility.
Find a facility
Make and track a claim
Submit and track your claims activity with ease and receive updates about its status.
Manage your account
Access your membership card, update your details and access your policy documents whenever you need them.
Message us
Contact us securely using our online messaging service.
Speak to us
Whether you're an existing customer or would like to speak to one of our sales consultants, we're here to help. Select the region you live in most of the time so we can make sure you’re connected with the right Bupa Global team.
United Kingdom
United Kingdom
Already a customer?
Talk to us about your health plan.
Message us on MembersWorld
Bupa Global, Victory House, Trafalgar Place Brighton, BN1 4FY, United Kingdom
Not a customer yet?
Talk to one of our sales consultants.
Bupa Global, Victory House, Trafalgar Place Brighton, BN1 4FY, United Kingdom
Egypt
Egypt
Already a customer?
Talk to us about your health plan.
Message us on MembersWorld
16816 (inside Egypt)
+2(02) 2400 3600 (outside Egypt)
Bupa Egypt Insurance, District 5 Campus – Marakez, Building B07, South of Cairo – Ain Sokhna Road, New Cairo 11361, Cairo, Egypt
Not a customer yet?
Talk to one of our sales consultants.
16816 (inside Egypt)
+2(02) 2400 3666 (outside Egypt)
Bupa Egypt Insurance, District 5 Campus – Marakez, Building B07, South of Cairo – Ain Sokhna Road, New Cairo 11361, Cairo, Egypt
Hong Kong
Hong Kong
Already a customer?
Talk to us about your health plan.
Message us on MembersWorld
Bupa Asia Ltd, 6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Not a customer yet?
Talk to one of our sales consultants.
Bupa Asia Ltd, 6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
United Arab Emirates
United Arab Emirates
Already a customer?
Talk to us about your health plan.
Message us on MembersWorld
800 0444 0492 for treatment in the UAE.
+44 (0) 1273 323 563 for treatment in the rest of the world.
P.O. Box 5209, Dubai, United Arab Emirates
Not a customer yet?
Talk to one of our sales consultants.
P.O. Box 5209, Dubai, United Arab Emirates
Frequently asked questions
Where can I find my policy documents?
Where can I find my policy documents?
Policy documents can be found on your MembersWorld account here: https://membersworld.bupaglobal.com/my-plan/documents.
How can I pre-authorise treatment?
How can I pre-authorise treatment?
The easiest way to request a pre-authorisation for treatment is online on your MembersWorld account. You can request a pre-authorisation for any upcoming treatment here: Treatment Authorisation.
There is further support on how to pre-authorise treatment on the help section on MembersWorld. You can also contact us: Contact Us.
How do I submit a claim?
How do I submit a claim?
The quickest way to submit your claim is on your MembersWorld online account. You can submit a claim here: https://membersworld.bupaglobal.com/claim-application.
How can I check my claims status?
How can I check my claims status?
You can check your claims history on MembersWorld here: https://membersworld.bupaglobal.com/my-claims. You can view previous claims as far back as 36 months.
I have an issue with a claim, what do I do?
I have an issue with a claim, what do I do?
You can see details of your claims on MembersWorld here: https://membersworld.bupaglobal.com/my-claims. The quickest way to contact us is by sending us an online message on MembersWorld.
Healthcare providers
If you provide healthcare services to Bupa Global members, you can find our contact details and other important information on our provider page.