We know that some of our customers, colleagues, and partners may be feeling unsettled by the rapidly changing events across the Middle East.
The situation remains dynamic and we are monitoring developments closely and want to reassure you we will continue to support your health and wellbeing.
If you need assistance:
- We are available 24/7 to help you navigate medical or wellbeing concerns.
- We can connect you with health services and help clarify any questions you may have about your insurance plan.
Accessing medical assistance
We remain available to support you 24/7:
- Call the number on your membership card for any urgent medical needs.
- If movement is restricted, we can arrange telemedicine consultations and remote clinical support.
- Remote GP access remains available on the MembersWorld app.
We strongly encourage you to follow official government advice including in relation to travel.
Please consult the FAQs below for additional guidance.
Frequently asked questions
I am in the impacted region and am undergoing treatment: what should I do?
I am in the impacted region and am undergoing treatment: what should I do?
Call the number on your membership card for any medical needs. Our services for pre-authorisation, claims and treatment remain open and available.
I am outside of the impacted region, but my family and dependents are there: are they still covered?
I am outside of the impacted region, but my family and dependents are there: are they still covered?
Yes, if they are covered under a Health Insurance policy.
If I feel unwell during this time, how can I access treatment?
If I feel unwell during this time, how can I access treatment?
You can continue to access health treatment 24/7. Please contact us on the number on your membership card to discuss your care.
You can access a virtual GP 24/7 through your MembersWorld app also.
How are you monitoring the situation and deciding what happens next?
How are you monitoring the situation and deciding what happens next?
We remain on high alert and are watching developments around the clock. We remain committed to providing access to healthcare for all our customers across the globe.
What if I was due to travel to the impacted region?
What if I was due to travel to the impacted region?
We strongly recommend you follow official advice including in relation to travel. If you ordinarily reside in the region, you can use your policy as usual. Policy limitations or exclusions may apply in circumstances where one takes active steps that put themselves in danger in a zone of conflict.