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Tips for migrating from original MembersWorld to new MembersWorld

If you have an account on original MembersWorld, you can migrate to new MembersWorld by entering your original MembersWorld credentials on the new Sign In page. Your account and policy details will automatically move across to the new portal.

Error messages and tips to resolve them

Error message Tips
You have entered incorrect details too many times so your account has been temporarily locked for security. Please wait until the lockout period expires and try again.
  • If you enter incorrect details more than 5 times, you will be locked out for 5-10 minutes.
  • Each subsequent time you enter 5 incorrect details, you will be locked out a further 5-10 minutes, so please make sure to read all instructions and input details carefully.
Sorry, but these details do not match our records. Please check your credentials are correct or register as a new user. Your new account will link to your existing account.
  • Please enter your username and password from old MembersWorld on the Sign In page. Your username may have been a memorable word, for instance. Please make sure you also enter the password from the old portal.
  • Can’t remember these login credentials? Simply click Register as a new user to create an account on new MembersWorld. Your old account information will migrate across automatically once this has been set up.
Your account status is preventing you from accessing MembersWorld. Please contact us for more information.
  • If you are under 16 years of age, you cannot access MembersWorld*.
  • If you are over 16 years of age and are seeing this message, please contact us using the number on your membership card. 
This email address or this membership number is associated with an existing MembersWorld account. If you have already registered and are having trouble logging in, use the "Forgotten your password?" link to reset your password.
  • Please note that if an email address is registered as a MembersWorld username for one BI number / customer, it cannot then be used for a different user in the future. All MembersWorld username email addresses must be unique.

*If you are under 16 years of age, you cannot access MembersWorld due to privacy regulations. We can usually help you to manage your policy activity over the phone. Please contact us using the number on your membership card. 

If during password reset you are having problems with verifying your email address or setting up your username and/or password, please visit our username and password troubleshooting page.

 

More information for migrating users

To migrate to new MembersWorld enter your username and password from original MembersWorld on the Sign In page and click Continue. If your login credentials are recognised and you are over 16 years of age, you will be prompted to upgrade your username and password to continue.

Once your details are accepted, you will be asked to enter an email address to use as your username, which you will then verify. Please note that your new username must be an email address that is unique to your account and easily accessible to you during this process.

Once you have verified your email address and set a secure password, your new MembersWorld account will be created. You will then be taken through a process to confirm the details we hold for you before you can access the new portal.

If you have any issues accessing MembersWorld after migrating, please see the troubleshooting guide for logging in as a registered user.

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