Personally Identifiable Information Collection and Use
- provide the products and services offered by Bupa/GeoBlue through this Website and the Mobile App;
- improve our products and services;
- update you on new products, special offers or other information which we think you may find interesting, using the email address or other contact information that you have provided (you may opt out of receiving any such marketing information by contacting us at the address given below)
- customize the Website and Mobile App according to your interests.
Disclosure of Personal Information
Disclosures to Certain Third Parties
We will not disclose your Personal Information to any third parties, with the exception of any subcontractors or agents that we contract with, and other Bupa group companies:
- to assist us in providing this Website and Mobile App;
- to assist us in providing any products or services offered by Bupa/GeoBlue through this Website and the Mobile App,
We may also share non-personal data with:
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; we do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users - we may also use such aggregate information to help advertisers reach the kind of audience they want to target, and we may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience; and
- analytics and search engine providers that assist us in the improvement and optimisation of our site.
Disclosures Under Special Circumstances
Bupa/GeoBlue may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, in the context of actual or potential legal actions, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Automatically Collected Information and Anonymous Information
Mobile Users. When you install the Bupa/GeoBlue Mobile App on your smartphone or other mobile device, Bupa/GeoBlue will collect your personal user data from the device, including mobile device identification (UDID, device ID, etc.) and geographic location data. By giving consent for the Mobile App to use location services, we will collect longitude and latitude data, which will help us to analyse use ractivity. The Mobile App will make use of location data sent from your device using GPS to keep the Mobile App active. This location data will not be made publically available to other users of the Mobile App. You can turn off this functionality at any time, and withdraw your consent, by turning off the location services settings for the Mobile App on your device.
Aggregated Data. Bupa/GeoBlue collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor's activity into Bupa/GeoBlue’s analysis of general traffic-flow at the Website and through the Mobile App. To these ends, Bupa/GeoBlue may merge information about you into aggregated group data. In some cases, Bupa/GeoBlue may remove personal identifiers from Personal Information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Bupa/GeoBlue’s affiliates, business partners, service providers vendors and/or analytics and search engine providers; if it does so, Bupa/GeoBlue will not disclose your individual identity.
We collect information on visitors' activity on the Website and Mobile App. This is commonly referred to as ‘web analytics’ information, which may include information such as where the visitor has come from (eg referring domains, search engines, marketing campaigns), pages viewed, the site path of the visitor, which content visitors are clicking on, which products visitors are interested in and purchase. We do not collect any personal information (eg name, address, email address) using the web analytics but we do collect IP addresses. Bupa/GeoBlue does not link any ‘web analytics’ information to an individual.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer/machine you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Bupa/GeoBlue may use IP addresses to conduct website analyses and performance reviews and to administer the Website and the Mobile App.
You can read our full cookie notice and review details of cookies operating on the Website on our Cookies page.
In the Mobile App, “Properties” are used for storing application related data in key-value pairs. These Properties persist beyond application sessions and device power cycles. The Properties we store in the Mobile App include:
- User ID
- User’s current selected location
- List of user’s recent locations
- List of saved items.
Bupa/GeoBlue understands that storing your data in a secure manner is essential. Bupa/GeoBlue stores Personal Information and other data using reasonable physical, technical, organizational and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security. Further, while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.Links to Other Websites
You may be able to access certain information related to third parties at the Website and Mobile App, or via links, banner ads or clickthroughs from the Website and Mobile App, including certain links to co-branded or other affiliated sites. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites’ use of any information. Bupa/GeoBlue recommends reviewing those websites’ privacy policies individually.
Children's Privacy Protection
Under Age 13
We understand the importance of protecting children’s privacy in the interactive online world. The Website and the Mobile App are not designed for, or intentionally targeted at, children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any personal information to Bupa/GeoBlue.
Under Age 18
Minors under 18 years of age may have the Personal Information that they have provided to Bupa/GeoBlue while using this Website or the Mobile App deleted by sending an e-mail to firstname.lastname@example.org requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Response to "Do Not Track" Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, Bupa/GeoBlue does not process or respond to “Do Not Track” signals.
Correcting, Updating or Deleting Information
To make changes to your contact information, or to request details of the personal information that we hold in respect of you, please contact us in one of the following ways:
Send an e-mail to email@example.com.
Send a written request to:
US Service Center
Palmetto Bay Village Center
17901 Old Cutler Road, Suite #400
Palmetto Bay, FL 33157