Bupa Global
Global Virtual Care
Speak to a doctor, anytime, anywhere.
Unlimited virtual appointments, at no extra cost.
Expert support at the touch of a button.
Explore your digital health services in the MembersWorld app.
Virtual appointments with a doctor, day and night, wherever you are
We know how important it is to get the healthcare you need, when you need it. Available to all Bupa Global members, this service provides you with access to virtual consultations with a doctor, by phone or video, at a time that suits you.
Global Virtual Care doctors can provide prescription and over-the-counter medication recommendations and self-care advice. They can also help with onward specialist referrals where needed, supporting you with guidance to the right care for your symptoms. Where local regulations allow, you can even receive prescriptions and referral letters directly to your phone.
Download the MembersWorld app to get started.
Expert advice, day and night, seven days a week
- Speak to a doctor by phone or video, at a time that suits you
- Unlimited appointments
- Available in multiple languages
- For all eligible family members
- Prescriptions and referrals provided, where appropriate, and sent direct to your phone, subject to local regulations
- Prescription delivery available in some countries
Service provided by Teladoc Health.
Reassurance, when and where you need it
With unlimited appointments, at no extra cost, you can speak to a team of international doctors anytime, anywhere, by phone or video.
Easy access to expert care, all at the touch of a button.
How to request a consultation in the MembersWorld app
- Click the 'Digital healthcare' button at the top of the home screen
- Choose 'Speak to a doctor anytime, anywhere'
- Once on this screen select book or view appointments
- Choose your location or language option
- Select your preferred appointment date and time
- Confirm telephone contact details, reason for appointment, and add any documents/photos if appropriate
- Confirm your appointment
At the time of your appointment, launch the video consultation at your selected appointment time or wait for a doctor to call you if you selected a telephone consultation.
Frequently asked questions
What are the language options
What are the language options
For a telephone consultation you can select one of the following languages:
- English
- Spanish
- French
- Portuguese
- Hindi
- Arabic
- German
- Cantonese
- Mandarin
For a video consultation, only English and Spanish are available.
When accessing Global Virtual Care in Singapore, appointments are by video and in English only.
How many consultations can I have?
How many consultations can I have?
You can have an unlimited number of consultations. Any follow-up care outside this service is subject to your policy benefits.
Can I request prescriptions and referrals at any time?
Can I request prescriptions and referrals at any time?
Doctors will issue prescriptions and referrals based on diagnosis and local regulations. They can also provide prescription and over-the-counter medication recommendations and self-care advice.
If you have a chronic condition doctors may be able to prescribe up to 3 months of medications.
Prescription delivery is also available in several countries at an additional cost.
Does receiving this service affect the treatment that I am covered for?
Does receiving this service affect the treatment that I am covered for?
Global Virtual Care is a service provided to existing members at no extra cost and is not linked to any benefit limits or underwriting on your policy.
However, following a Global Virtual Care appointment, if you need any treatment, including a prescription or onward referral for face-to-face care, this will be subject to the cover of your health plan. If you are unsure of whether a treatment is covered following your virtual consultation, please contact us to request pre-authorisation.
Bupa's Medical Director, Dr Robin Clark, chats with Dr Debs Basu, GP and Clinical Lead at Teladoc Health, discussing the benefits of telemedicine and the many ways in which the Global Virtual Care service can support our customers day to day.
Manage your health plan and access Blua services through our app, MembersWorld
With our MembersWorld app you can manage your health plan quickly and easily. You can also access Blua digital healthcare.
- Pre-authorise treatments, with real-time decisions for your requests in some instances
- Submit and track your claims with ease
- Access Blua digital healthcare, including virtual appointments with a doctor
- Contact us securely using our online messaging service
- View your policy documents whenever and wherever you need them
- Easy access to your digital membership card when you need treatment