CLAIMS

All Bupa Global customers with a Travel Insurance policy can submit their claims online.

- Policy number, date of birth, first and last names
- Email address
- Itemised bills
- All diagnoses related to all claims
- If you have a health insurance, travel insurance or accident insurance with another company, please state the company name and your policy number

All bills must specify:

- Diagnosis
- Type of service
- Proof of payment
- Cost of each service provided (consultation, laboratory examination, medicine, etc)
- If medicine has been purchased, a copy of the prescription should be included

If you submit bills for more than one person, it is important to make sure that it is absolutely clear which person each bill concerns.

A report issued by the airline documenting the baggage incident.

Please refer to the Policy Conditions for further details on coverage for each claim type, as the below descriptions are only outlines and do not list the requirements for coverage.

- Daily hospital benefit/Daily emergency cash allowance: If you have received inpatient treatment and wish to claim for the cash allowance covered by the insurance
- Flight delay: If you experienced flight delay, cancellation or overbooking of a scheduled flight and wish to claim for documented, necessary and reasonable additional expenses for accommodation, food and local transport
- Personal accident: If an accident occurred resulting in the insured’s death, loss of a limb, loss of sight, loss of extremity, or total permanent disablement
- Personal liability: If you need to claim for legal liability for bodily injury or property damage incurred by the insured
- Security and legal aid: If you experience legal problems during your covered trip and need to claim for legal assistance and security
- Theft/burglary/robbery: In case of robbery, burglary or theft of personal belongings
- Fire: In case a fire should damage your personal belongings

No, we no longer require the original bills in order to assess your claim. We only need a scan/copy of your original bills. However in case of lost baggage, you will still need to send us the original bills for documentation purposes.

Once the claim has been submitted, you will receive an email confirmation as proof of submission.

For quick reimbursement, we recommend you have your payment transferred by credit card or bank transfer. You can also choose to receive your payment by cheque.

If you wish to have your reimbursement transferred to your bank account, we need the following information from you:

- Name and address of your bank.
- ABA / SWIFT / BIC Code.
- Account number.
- IBAN number (if the transfer is to a European bank).
- Sort code (if the transfer is to a British bank).
- Name of account holder.
- Currency.

If you wish to have your reimbursement transferred to your credit card, we need the following information from you:

- Type of card (Visa/Euro/Master/JBC).
- Name of card holder.
- Card number.
- Expiry date (MM/YY) of the card.
- Currency.

The online claim form works with any of these browsers: Internet Explorer (version 7+), Firefox, Safari or Chrome.