Complaints

If you have a concern or complaint about this policy you can call the Bupa Global customer helpline on +45 70 23 00 42. Alternatively, you can email or write to the team via:

Complaints-Global@ihi.com; or

Bupa ihi, Palægade 8, DK-1261 Copenhagen K, Denmark.

You can also use these contact details to request a full copy of our complaints procedure.

If we have not been able to resolve the problem and you wish to take the complaint further, please contact us using the following contact details:

Bupa (Asia) Limited, 18/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong

Tel: +852 2529 2723

Email: hongkong@ihi.com