JAAQ at WorkFrequently asked questions

JAAQ at Work is a wellbeing platform designed to inform, engage, and empower employees to look after their mental health and wellbeing. It provides instant access to trusted, expert-led content that helps people better understand wellbeing topics and feel more confident having conversations with friends, family and their employer earlier, before issues escalate, supporting healthier, more inclusive workplaces.

JAAQ at Work is designed for employees, managers, and leaders. It supports individuals at all levels by providing accessible wellbeing information relevant to the workplace.

Eligible employees within participating organisations can access JAAQ at Work via a secure, web-based platform provided as part of their workplace wellbeing offering.

The platform includes conversational technology that gives employees instant access to expert information, helping them explore topics, understand different perspectives, and know where to go next. It also provides anonymised insights to support wellbeing strategies and engaging experiences such as live sessions and webinars.

Employers receive anonymised, aggregated insight reports each quarter, highlighting emerging wellbeing themes and trends across their workforce. These insights help organisations take informed, proactive steps to build a psychologically safe and supportive workplace.

JAAQ at Work covers a wide range of workplace wellbeing topics, including burnout, menopause, leadership, inclusive recruitment, LGBTQIA+ issues, disability, race, and ethnicity. The platform takes a holistic view of wellbeing, recognising that personal, social, and workplace factors are often interconnected.

JAAQ at Work provides an anonymised space for employees to ask questions and seek support. No personal data is shared.

No. JAAQ at Work is an information and engagement platform. It does not provide clinical diagnosis, treatment, or emergency support and is designed to complement existing wellbeing services.

No. JAAQ at Work is designed to sit alongside existing wellbeing and support services. It complements these services by encouraging awareness, early understanding, and more informed conversations.

New expert-led conversations are added regularly, with at least two new conversations released each month.

Employees benefit from regular platform updates, newsletters, and access to live interactive sessions. Content is refreshed frequently with new topics, voices, and contributors to keep the experience engaging and relevant.

No. JAAQ at Work is provided at no additional cost.

Currently, JAAQ at Work is available in English. Additional language capabilities are being explored as part of future development.

Employees will receive a link in an email communication from Bupa Global, which directs them to the JAAQ at Work to access the platform.