Second medical opinion FAQ

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Find the answers to frequently asked questions so you can make the most of our second medical opinion service, available to all our customers.

Who is this service for?

The second medical opinion service is available for all Bupa Global members seeking information that will give them confidence in their medical diagnosis and treatment plan.

How do I access the second medical opinion service?

Bupa Global members can access this service via their personalised website, MembersWorld or by calling our General Enquiries line (+44 (0)1273 323 563) and speaking to one of our advisors.

Once I have made contact, how does the process work?

Our advisors will assess the case, and then pass details on to Advance Medical. If appropriate they will assign a doctor to contact you to discuss your case in more detail.
If required, the doctor will help to gather all the relevant information, including tests, scans and reports.

Your details will be reviewed by one or more leading experts in the field, and a report is compiled which reviews your diagnosis and treatment plan. If any changes are recommended, the report is discussed with your treating doctor. And because this is all done by correspondence, you don’t have to travel anywhere to get your second medical opinion.

Does receiving this service change what treatment I am covered for?

No - you are only ever covered for the treatment detailed in your membership guide, even if an Advance Medical expert discusses treatment with you that is not covered by your plan.

Who are the medical experts providing the service?

Advance Medical’s experts are international medical professionals in disease knowledge. They are the eminent source for information within the medical community because of the importance of their publications, the number of cases they have successfully treated and their prestigious standing at the leading medical centres around the world.

What are the advantages of the service?

Our members can access the expertise and opinions of the world’s most relevant experts for their specific situation, without needing to travel.
You can:

get answers to your direct medical questions
receive a written medical report in just a few days
be supported by a team of doctors who oversee every aspect of the second medical opinion service

Will using this service affect my insurance premiums in any way?

No, your premiums will not be affected in any way as a result of using this service.

Can I read about real life case studies of people helped by this service?

Yes, Advance Medical have produced a variety of case studies to show how the service can help.

Who are Advance Medical?

Since 1999, Advance Medical has been offering patient-focused medical services across the globe from its offices in the United States, Spain, Hungary, and Chile.

Where can I find out more about the second medical opinion service?

Our members can contact us via our MembersWorld website or call our General Enquiries line on +44 (0)1273 323 563 and speak to one of our advisors.

Allowing access to a network of over 1.2 million medical providers around the world, our international medical insurance gives globally minded customers the flexibility to choose where and how they receive treatment.

This testimonial is based on Mike and Robyn’s experience as globally mobile expatriates. Please view our range of global health plans to find out what we can cover.

See how global access helped Mike and Robyn
Health insurance isn’t just about your health. It’s also about not worrying about unexpected costs. With us by your side – one of the world’s leading international health insurance companies – you can simply focus on enjoying life.

This testimonial is based on Peter's experience as a globally mobile expatriate. Please view our range of global health plans to find out what we can cover.

Watch how we gave Peter reassurance