This page includes all the information you need to simply and accurately pre-authorise a member's treatment.
Our pre-authorisation process
1. Contact our 24-hour Medical Centre who will confirm eligibility
2. They will issue you with a pre-authorisation letter
Please make sure you have the patient's details to hand including name, date of birth, details of symptoms, diagnosis, procedure and planned admission date.
Treatment can be pre-authorised immediately by calling our Medical Centre, or if you prefer to fax or email your query, we will respond within 24 hours.
|Telephone||+44 1273 333911|
|Fax||+44 1273 866301|
What treatment needs to be pre-authorised?
You should always pre-authorise the following procedures or treatments:
- All in-patient or day case treatment
- All out-patient surgery
- MRI, CT or PET scans
- Chemotherapy or
- radiotherapy treatment
If you need to pre-authorise treatment for a member of Bupa Latin America, call the USA Medical Services team on +1 305 275 1500