If you will be staying in hospital overnight, occupying a bed during a day visit, receiving diagnostic imaging or cancer treatment, we can usually give prior approval for your treatment. This is our confirmation to your hospital, clinic or medical practitioner that your treatment is covered by your plan.
If you are having out-patient treatment (not staying overnight or occupying a bed during the day) we can confirm to you and your medical provider that your treatment is eligible.
If you have prior approval
We will send prior approval documents to you and your hospital or clinic. You will need to sign the document and then your hospital or clinic will attach their invoices and send to us at: Bupa Global, Victory House, Trafalgar Place, Brighton, BN1 4FY, UK.
If you are having out-patient treatment
As out-patient treatment limits can be reached, we can confirm eligibility but not guarantee full payment, and ask that you initially pay for the out-patient treatment yourself and then claim the costs back from us.