Arranging your treatment

Call our Medical Centre on +44 (0) 1273 333 911 Or request prior approval via the Claims section on our MembersWorld website.

Whenever possible, have these details ready when you get in touch:

• • the date(s) of your appointment or treatment
• • the name of the hospital or clinic where treatment will take place
• • details of your condition or symptoms
• • the type of treatment you will be having (if known)
• • the name(s) of the medical professional(s) treating you

If you will be staying in hospital overnight, occupying a bed during a day visit, receiving diagnostic imaging or cancer treatment, we can usually give prior approval for your treatment. This is our confirmation to your hospital, clinic or medical practitioner that your treatment is covered by your plan.

If you are having out-patient treatment (not staying overnight or occupying a bed during the day) we can confirm to you and your medical provider that your treatment is eligible.

If you have prior approval

We will send prior approval documents to you and your hospital or clinic. You will need to sign the document and then your hospital or clinic will attach their invoices and send to us at: Bupa Global, Victory House, Trafalgar Place, Brighton, BN1 4FY, UK.

If you are having out-patient treatment

As out-patient treatment limits can be reached, we can confirm eligibility but not guarantee full payment, and ask that you initially pay for the out-patient treatment yourself and then claim the costs back from us.

You can submit claims for yourself and your dependents* via MembersWorld either via our online claims tool, or by uploading a claim form and your medical documentation and invoices.

* Dependents over the age of 16 must register with MembersWorld to be able to provide you with authority to submit claims on their behalf.

We can pay claims directly to the hospital if they permit this, or we can reimburse you in over 80 currencies. Claims are usually processed within ten days. (You will receive payment a few days later).

You can track the status of your claims on MembersWorld.

How we pay prior approval claims

We will pay your hospital or clinic directly if this has been agreed in advance – you don’t need to do anything else. You can track status of the claim on MembersWorld.

What happens when treatment is not covered in full

If we are paying a hospital, clinic or doctor we will advise them that there has been a shortfall, and they will contact you to arrange settlement.

If you are already a member:

If you are new to us: