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Coronavirus (COVID-19)

Bupa Global
Expatriate Insurance
Customers

As the coronavirus (COVID-19) situation continues to develop, our priority remains our customers and staff around the world, ensuring their health and safety is paramount. We have measures in place to help minimise the impact to services you receive.

We would like to thank all of our valued customers and partners for their support and patience at this time. This is a fast evolving situation, but you can be assured that we are taking every possible action to help customers and staff navigate this difficult period. We have been working hard to consider the situation, particularly in relation to the epidemic exclusion in our policy terms and conditions. We want to ensure that the decisions we take are in the long-term interests of our customers.

We're following the advice of the World Health Organisation (WHO) and making changes and recommendations where necessary.

Am I covered for COVID-19 under my Expatriate Insurance?

If you’ve purchased travel insurance with us you can find all the details of how you’re covered in your policy documents on myPage, the Bupa Global Travel myCard app, which can be downloaded from Google Play and App Store or on our website. scandinavia.ihi.com/Corporate/Rejseforsikring/Brochure.aspx.

COVID-19: what is covered?

Where any member:

  • has symptoms that may relate to COVID-19, or
  • contracts COVID-19,

Bupa Global Travel will pay eligible claims relating to the diagnosis and treatment of that member (including all treatment costs of hospitalisation and medicines). This will apply for the entire duration of the COVID-19 emergency and we will not apply any epidemic or pandemic exclusions included in the policy terms and conditions.

How to contact us

If you’ve purchased Business Travel Insurance with us you can find all the details of how you’re covered in your policy documents on the Bupa Global Travel myCard app or on our website www.bupaglobal.com/business-travel-insurance.


Business Travel customers Scandinavia Business Travel customers
Service Relationship Team
travelsrm@ihi-bupa.com
travelsrm@ihi-bupa.com
Service Relationship Team telephone
+45 70 23 24 06
+45 70 23 24 06
Emergency 24/7 Bupa Global Assistance team
+45 70 23 24 61
+45 70 23 24 61

We ask that during this time you avoid sending us documents via the post. Claims should be uploaded via our secure member sites. Any claims sent by post will be subject to considerable delay.


Business Travel customers Scandinavia Business Travel customers
Submit claims online
Online claim
Anmeld skade
Self Service portal
https://global.ihi.com//my+page/
https://scandinavia.ihi.com//my+page/

Frequently asked questions

Here we'll answer some of the most frequently asked questions about Expatriate Insurance.

Does the Expatriate Insurance cover COVID-19?

Yes, claims relating to the diagnosis and treatment of COVID-19 (including all treatment costs of hospitalisation and prescribed medicines) are covered ex gratia. This will apply for the entire duration of the COVID-19 emergency. We recommend that you always contact Bupa Global Assistance for pre-approval of any treatment.

Will the Trip Cancellation insurance cover if the insured is in a COVID-19 risk group, but not otherwise sick?

No, as long as you are medically fit to travel and travel is not restricted by the Ministry of Foreign Affairs of Denmark, the Danish embassy or a similar institution within the EU your insurance will not refund cancelled trips.

Will the Trip Cancellation insurance cover if a trip is cancelled due to official warnings or travel restrictions related to COVID-19?

Yes, provided the Ministry of Foreign Affairs of Denmark, the Danish embassy or a similar institution within the EU issue a recommendation against all travel or non-essential travel to the destination in question and that this recommendation has been issued after you purchased your trip.

Will expenses related to evacuation be covered due to the COVID-19 pandemic?

No, elective evacuation due to Covid-19 is not eligible for cover unless our Crisis Package is included in the policy. The Crisis Package would come into force only if the Ministry of Foreign Affairs of Denmark or the Danish embassy recommends evacuation.

Does the insurance cover compensation days or a replacement trip when having to return early to the country of expatriation due to Covid-19?

No, compensation days or replacement trips are not part of the List of Reimbursements for Expatriate insurance.

Will the insurance compensate unused travel tickets, accomodation and/or activities when returning early to the country of expatriation due to COVID-19?

No, compensation for unused travel tickets, accomodation and/or activities are not covered.

General FAQs

I need to speak to someone about my travel policy. What’s the best way for me to get in touch?

Please bear in mind that because of the current COVID-19 situation we’re currently experiencing some delays in responding to your queries. You can also access details of your travel insurance documents through the Bupa Global Travel myCard app which can be downloaded from Google Play and App Store. If you’d prefer to get in touch with us you can find all of the relevant contact details in the table near the top of this page.

I’ve tried to contact you. Why haven’t I heard anything back?

We’re sorry but due to the COVID-19 situation, we’re experiencing delays in responding to your queries. If you’ve sent a claim, or contacted us via email, we’d like to reassure you that there’s no need to send a follow up message. We’re working through our backlog and will get back to you as soon as we can. If you need to speak to us in an emergency, or if you want to submit a claim, you can find all of the relevant contact details in the table near the top of this page.

My renewal is coming up and I haven’t heard from you. What should I do?

If you’d like to discuss your renewal you can email us on the contact details provided in the table near the top of this page.

I have a payment due. What’s the best method for me to pay?

We recommend that due to the current COVID-19 situation that you that you pay by credit card via pay your premium or contact the Service Relationship Team by email at travelsrm@ihi-bupa.com.

Why haven’t I received a document that I was expecting?

Please contact your Service Team, you can find the relevant contact details in the table near the top of this page.

How do I submit a travel claim?

Submitting a claim is easy. Just scan your bills and corresponding receipts before attaching the documents to the online form. The document* format must be jpg, pdf, tiff or gif, and the maximum size per file is 10mb.

*Please make sure your scanned documents are clear. If we can’t read them, we’ll need to contact you for better versions, which will delay the claim process.

Should I travel right now?

The World Health Organisation (WHO) recommends that travellers who are sick, elderly or have pre-existing health conditions should avoid travelling to areas affected by COVID-19.

If you’re returning from a country affected by COVID-19, the WHO recommends monitoring your symptoms carefully for 14 days and following the national guidance for the country you’re in now. This should be available online, for example on the government website for the country you are in. If you have symptoms, such as a fever, cough or difficulty breathing, please follow the national guidance for the country you're in now as you may be required to self-isolate. Some countries may require all travellers coming from certain areas to enter quarantine and some countries are currently advising against all foreign travel and introducing travel bans from some countries.

Do I need to have Bupa health insurance to be able to buy your travel insurance?

Anyone can buy our travel insurance, you don’t need to be an existing customer.

I have a query that isn’t listed here?

We’re sorry we haven’t been able to help. If you have a question that we haven’t answered here please email us and we can advise you. You can find all the relevant contact details in the table near the top of the page.

Frequently asked questions

What is coronavirus (COVID-19)?

The current outbreak of coronavirus (officially known as COVID-19) has been dominating the headlines. Understandably, you may feel worried or concerned about how the situation is unfolding.

What is coronavirus? Advice from the World Health Organisation

Which product would you like information regarding COVID-19?