Are customers/members covered for COVID-19 under their Bupa Global International Private Medical Insurance (IPMI) policy?
Where any member:
- has symptoms that may relate to COVID-19, or
- contracts COVID-19,
Bupa Global will pay claims in line with individual policy terms, benefits and limits, relating to the diagnosis and treatment for that member (including treatment costs of hospitalisation and medicines related to COVID-19). This will apply regardless of any epidemic or pandemic exclusion in the policy terms and conditions.
Customers should submit claims for diagnosis or treatment for COVID-19 and there is no need to pre-authorise diagnosis or treatment for COVID-19. All other policy terms, including plan limits and geographical areas of cover, will continue to apply.
We continue to monitor the situation closely in view of the developing situation.
How your members can contact us:
We’re here to help you and your members. But during this unprecedented time we ask you, where possible, to avoid contacting us by phone and use email or our live web chat in order to allow us to prioritise the customers who need us the most.
Your members can find all of the contact details for international private health insurance, business health insurance, travel insurance and business travel insurance on the relevant pages in this hub.
We also kindly ask that during this time you, your members and partners avoid sending us documents via the post. Please also note that documents that we usually send to you may be delayed; including enrolment packs, renewal packs and claims statements. Many of our services including uploading claims, accessing documentation and requesting a pre-authorisation are available on our secure member sites. Any claims sent by post may be subject to considerable delay.