Bupa Global’s long-term strategy remains centred on growth in our core health insurance category, where we believe we can add most value. To ensure we can continue to deliver an even better experience for our customers, we have made the decision to exit the global travel insurance market to focus our efforts and resources on strengthening our presence within the international health insurance market.
From 1 July 2021, we will stop any new sales of Business Travel policies.
From 1 September 2021, we will no longer renew any existing Business Travel policies. You will receive a letter stating that your policy will come to an end at your next renewal date after 31 August 2021. Should you require travel cover after this point, you will need to contact a different provider or speak to your appointed intermediary.
You must inform all persons covered under your Business Travel insurance that the policy will not renew with Bupa Global Travel.
Yes, you can make changes to your policy up until your policy renewal date. This also includes changes to already registered trips as per the standard terms and conditions.
Yes, you can continue to enjoy the same quality service and benefits up to and including the day your travel policy ends.
No, as long as the person is travelling within the active policy dates, they will be covered in line with the terms and conditions of the policy. However, we will not be able to place any guarantees of payment which exceed the end date of the policy.
Yes, as outlined in the policy terms and conditions, and as long as the claiming incident happened before the policy end date.
Yes, your contacts details will remain the same.
There will be no change to how claims are handled in the run-off, and we will continue to provide the same high level of service that you always expect from us.
We will keep customer records for as long as it is reasonable to ensure that we have met the obligations we have to our customers and by law. This means that we will normally keep customer records for up to 10 years after the policy has lapsed. This is in order to settle any claims that the customer may have under their policy, which have not already been time-barred.
We continue to encourage customers to only buy travel days which they expect to utilise within the insurance period. Should you have any unused days left at the end of your insurance period, please get in touch with your Bupa Global point of contact.
No, you may only terminate your policy in accordance with the policy conditions.
Yes, you can buy extra days within your current insurance period. Please contact us to discuss your options.
Our business trip insurance allows you to register a trip up to 365 days.
We cover almost anywhere in the world including the U.S., except in the insured’s country of residence. However, we only provide cover in Iraq and Afghanistan if we have pre-approved the risk. Any cover approved will incur an additional premium (i.e. cost more). Travelling to sanctioned countries (Iran, North Korea, Sudan, South Sudan and Syria) also requires pre-approval. Please contact us if you plan to travel to one of these countries.
The Non-medical cover is an add-on to the Medical cover, which is for flight delays, luggage delays, theft, personal liability, missed flight connections, security and legal assistance, personal accident, death and disability.
This will depend on the cover your company chooses. The insurance can cover the following trips:
No, our Business Travel insurance does not offer cover in the insured’s country of residence.
If one of your employees suffer from a pre-existing condition before the beginning of the trip, and if the condition has been stable for the last six months prior to each departure, it is covered.
If in doubt, we recommend getting a pre-evaluation of the medical condition in question.
We ask that the insured send us an up-to-date medical report and our application form for pre-existing conditions. Our in-house medical consultants will then determine whether your particular condition is covered or not.
If there have been no changes in the past 6 months, including changes to your medications you do not have to declare the medical condition. If in doubt, we recommend getting a pre-evaluation of the medical condition in question.
When you take out an insurance with us you will receive personal log-in credentials to our Trip Registration tool which is both easy and flexible to use. On this site you will be able to:
We have our Bupa Global Travel myCard App - for smartphone and tablet, which provide your employees with a virtual insurance card with cover overview. The advantages of the app include:
The daily premium is based on the total number of travel days purchased in the beginning of the policy year. We can offer you a discount on the daily premium if you decide to buy more than 400 days. The minimum number of travel days required is 200 per year, in total for all your employees.
If you need to buy additional travel days during the policy year, the premium per day will be the same as initially agreed when taking out the insurance.
If you buy more than 200 days per insurance year but have not used them all at the end of the insurance year, you may be eligible to transfer your unused days for the next insurance year upon renewal. However, the first 200 days bought in each insurance year are never transferable, and transferred days have to be used within the following insurance year, as they are not transferable again.
Yes, you can choose any recognised hospital or treatment facility*, but in order to be guided to your nearest appropriate facility during travel, we recommend that you call our 24-hour medical team,who will help you with this and other medical assistance you may need during travel.
*We are unable to cover the treatment costs for a small number of providers. Please check this list, as it is regularly updated.
Bupa Global Assistance
Contact us 24/7 on :
Hospitalisation - Emergency situations
In case of hospitalisation, Bupa Global Travel must be notified immediately. Our 24-hour emergency service, Bupa Global Assistance, will provide a guarantee of payment to the hospital and settle the bills directly.
Bupa Global Assistance
We are at your disposal 24 hours a day.
Out-patient treatment – claiming process
Expenses for out-patient treatment, for instance consultations at a doctor or a specialist and prescribed medicines, are paid by the insured directly to the provider and reimbursed by Bupa Global Travel according to the policy conditions upon receipt of a claim submitted on-line.
If you want to purchase Bupa Global Business Travel insurance you can contact our sales department:
Service:
You can also contact the Bupa Global Travel Customer Service on weekdays between 9am-5pm (CET) on the following details:
Bupa Global Travel Customer Service
Opening hours: 09:00-17:00 (CET)